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Landmark Projects

Service Quality Research Expands

Service DesignReturn to Landmark Projects →

Archive record

An idea within a larger history.

Researchers increasingly examined customer experience, service encounters and service quality, helping prepare the ground for service design.

This record is part of the evolving Innovation Knowledge Archive. Its relationships below reveal how people, publications, methods, projects and intellectual movements have influenced one another across time.

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These relationships are generated from shared historical records, intellectual streams and recurring ideas. They provide a starting point for exploration and will become more precise as the archive develops.

01Methods and Frameworks

Service Quality Research Expands

The same historical record, viewed through another collection

Open connection →02Methods and Frameworks

Service Design Begins Emerging as a Discipline

Connected through service

Open connection →03Movements and Disciplines

Service Design Begins Emerging as a Discipline

Connected through service

Open connection →04Methods and Frameworks

This is Service Design Thinking: Basics, Tools, Cases by Stickdorn and Schneider

Connected through service

Open connection →05Methods and Frameworks

Service Design Becomes Mainstream

Connected through service

Open connection →06Landmark Projects

Service Design Begins Emerging as a Discipline

Connected through service

Open connection →

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