Knowledge Hub / Engage collection
Understanding people
& context
Ten guides to empathy, listening, inclusion and understanding people in context.
Explore the Engage stage in the 5E framework ↗Browse Engage guides
The Complete Guide to Empathy
Empathy provides the foundation for human-centred innovation.
Human-Centred Design Explained
Human-Centred Design is an approach to innovation that places people at the centre of design and decision-making.
Observation Methods Handbook
Observation allows us to move beyond assumptions, opinions and self-reports to understand behaviour as it occurs in real contexts.
Active Listening and Deep Conversations
Active listening helps innovators, educators and leaders move beyond surface-level conversations and develop a deeper understanding of people.
Understanding Human Behaviour
Understanding human behaviour helps innovators move beyond assumptions and explore how people actually think, decide, act and interact.
Inclusion, Diversity and Belonging
Innovation becomes stronger when more voices are included.
Stakeholder Engagement Guide
Stakeholder engagement helps innovators develop relationships, build trust, create shared understanding and ensure diverse perspectives contribute to the innovation process.
Curiosity and Discovery
Curiosity is the desire to learn, understand, explore and discover.
Understanding Context
Context refers to the conditions, circumstances and influences surrounding a person, experience, challenge or system.
Famous Empathy-Driven Innovations
The objective is to understand the human needs that inspired successful innovations.