SHStephan Hitchins
Menu
Design Thinking
Browse all resourcesDesign Thinking OverviewHuman-centred DesignWicked ProblemsDesigners MindsetCreative ConfidenceEncouraging CreativityDesignerly ThinkingCritical ThinkingResearchProblem StatementsIdeationPrototyping
About the Framework
About the 5E Design Thinking FrameworkWhy the Framework ExistsThe Framework in PracticeWhy the Terminology ChangedA Complementary ApproachThe Visual LanguageProductive TensionsResponsible Innovation
The Five Stages
5E Design Thinking Framework overviewEngage with Empathy (Stage 1)Evaluate and Define (Stage 2)Thematic AnalysisStakeholdersCompetitive Analysis
Explore and Ideate (Stage 3)
Overview
Generate Ideas
Explore Opportunities
Shape Concepts
Responsible Innovation
Expand and Prototype (Stage 4)
Prototype
Experiment
Experience
Feedback
Improve
Execute and Test (Stage 5)
Knowledge Hub
Engage (10 guides)
Evaluate (10 guides)
Explore (10 guides)
Expand (10 guides)
Execute (10 guides)
Responsible Implementation (10 guides)
Focussed Open Thinking
Workshops
Future of Education
Resources
Browse all resourcesFocusDialInnovation Knowledge ArchivePrototype GalleryRoadmap to Innovation
OpenStudios
Why OpenStudios?For EducatorsLearning PhilosophyCollaboration and Visible ThinkingEnter OpenStudios ↗

Methods and Frameworks

Service Quality Research Expands

Service DesignReturn to Methods and Frameworks →

Archive record

An idea within a larger history.

Researchers increasingly examined customer experience, service encounters and service quality, helping prepare the ground for service design.

This record is part of the evolving Innovation Knowledge Archive. Its relationships below reveal how people, publications, methods, projects and intellectual movements have influenced one another across time.

Related ideas

Continue through the connections.

These relationships are generated from shared historical records, intellectual streams and recurring ideas. They provide a starting point for exploration and will become more precise as the archive develops.

01Landmark Projects

Service Quality Research Expands

The same historical record, viewed through another collection

Open connection →02Landmark Projects

Service Design Begins Emerging as a Discipline

Connected through service

Open connection →03Movements and Disciplines

Service Design Begins Emerging as a Discipline

Connected through service

Open connection →04Landmark Projects

This is Service Design Thinking: Basics, Tools, Cases by Stickdorn and Schneider

Connected through service

Open connection →05Landmark Projects

Service Design Becomes Mainstream

Connected through service

Open connection →06Methods and Frameworks

Service Design Begins Emerging as a Discipline

Connected through service

Open connection →

Keep exploring

Return to the collection or open the complete archive.

Methods and Frameworks →Innovation Knowledge Archive →