Future Frictions / Education / For facilitators

Facilitator Resources

Prepare and lead your session here. Share the participant challenge page with your group so they can focus on the workshop.

Currently showing: 90 minutes

Facilitator guide

Lead the inquiry without prescribing the answer.

A workshop on Design Thinking and the Future of Education for mixed groups of academic and professional staff. Teams investigate a future learning tension, examine evidence, generate ideas, prototype an experience and plan responsible implementation.

90 minutes · 1 hour 30 minutes
Introduction: 10 minutes · Five stages: 65 minutes · Showcase: 10 minutes · Reflection: 5 minutes.

Welcome

Today’s challenge is not to predict the future. It is to imagine possibilities, explore opportunities and design educational experiences that could help learners thrive in a changing world.

You will work through the five stages of the 5E Design Thinking Framework and develop a future-focused educational concept. The goal is learning, collaboration, experimentation and insight.

Open the workshop · 10 minutes

Allow three minutes to identify a concrete moment of friction; park wider trend debates, explain the challenge and invite teams to choose one of the six sprint scenarios and one fictional learner card. Frame scenarios as starting points for inquiry, then ask teams to identify the evidence they will need.

Suggested materials: paper, pens, sticky notes, a shared workspace and access to relevant institutional or public evidence. Agree on a time horizon and work in small groups that mix academic and professional perspectives.

01

10 minutes

Engage: Understand the Future Learner

Begin with people and their experiences. Interview a colleague or draw on a real learner experience; distinguish what you know from what you imagine.

Facilitator emphasis

Encourage specific observations. Ask participants to distinguish what they know from what they infer.

02

10 minutes

Evaluate: Explore Signals and Evidence

Examine the evidence behind your chosen tension. Record sources, distinguish trends from assumptions and make uncertainty visible.

Facilitator emphasis

Ask teams to name their sources and distinguish evidence, assumptions and uncertainty before selecting an opportunity.

03

15 minutes

Explore: Generate Possibilities

Generate as many ideas as possible. Avoid criticism, build on each other’s thinking and push beyond traditional assumptions. Begin with “How might we…”.

Facilitator emphasis

Protect divergence. Invite difference before teams compare feasibility or select a direction.

04

15 minutes

Expand: Develop a Future Concept

Choose one promising concept. Sketch or role-play the learner experience and invite a quick response from another team.

Facilitator emphasis

Make the learning question explicit. Invite another group to experience the prototype and capture their feedback before moving to implementation.

05

15 minutes

Execute: Responsible Implementation Canvas

Use the six areas below to develop an implementation roadmap. Name a first pilot, an owner and a review date.

Facilitator emphasis

Ask teams to identify a first implementation step, an owner, the support required, ethical and inclusion risks, and a measure of success.

Showcase · 10 minutes / Reflection · 5 minutes

Share the future you would test.

  • Create your showcase poster in 3 minutes, then use 7 minutes for paired pitches and feedback. Finish with 5 minutes for a headline from ten years in the future and reflection.
  • Present your learner, evidence, prototype and first responsible pilot.
  • What surprised you?
  • What tensions seem most significant?
  • What opportunities excite you most?
  • What should universities start doing today to prepare for tomorrow?
  • What role should design thinking play in shaping the future of education?

Ready-to-use facilitation assets

Start with a person.
Design a possible future.

Choose one scenario and one fictional learner. Spend three minutes identifying a concrete moment of friction, then begin the five stages. Scenarios are provocations, not forecasts; personas are starting points to challenge through real conversations.

Download the complete workshop pack (PDF) ↓

Scenario cards

Pick one card. Ask the three questions, then describe one difficult moment for your chosen learner. Avoid debating whether the whole scenario will come true.

Featured challenge 01 · Possible future

AI Everywhere

Imagine education ten years from today. Every student has access to a highly capable AI learning companion that provides tutoring, feedback, content generation, coaching and personalised support. Many educational tasks can now be completed with AI assistance.

  • What becomes more valuable?
  • What becomes less important?
  • When should a human step in?
How might we design learning experiences that help students develop critical thinking, creativity and judgement in a world where AI is always available?

Featured challenge 02 · Possible future

Assessment Reimagined

Imagine a future where traditional examinations no longer provide confidence that learning has occurred. Universities must develop new approaches to assessing knowledge, capability and human potential.

  • What should a learner demonstrate?
  • How could feedback become part of assessment?
  • What evidence respects privacy?
How might we create meaningful forms of assessment that remain valuable in an AI-enabled world?

Featured challenge 03 · Possible future

Lifelong Learning

Imagine a future where people expect to learn continuously throughout their careers and many workers retrain or reskill every five years.

  • What can happen in twenty minutes?
  • How can prior experience count?
  • Who pays for time to learn?
How might we make lifelong learning engaging, accessible and sustainable?

Featured challenge 04 · Possible future

The Flexible University

Students learn through universities, employers, industry providers, online platforms and professional communities. Traditional educational boundaries become increasingly blurred.

  • Who defines a worthwhile outcome?
  • How is local knowledge recognised?
  • Who supports a learner when a partnership ends?
How might universities remain relevant and valuable within a distributed learning ecosystem?

Featured challenge 05 · Possible future

Learner Wellbeing

Students face increasing uncertainty, information overload and competing personal, professional and academic commitments.

  • What would make a learner return?
  • Where does belonging happen?
  • What could a team test next week?
How might education better support wellbeing, belonging and learner success?

Featured challenge 06 · Possible future

Inclusive Futures

Student populations become increasingly diverse in culture, age, ability, background and learning preference.

  • Who is missing from the room?
  • What works with low bandwidth?
  • How can learners choose how to participate?
How might educational experiences become more inclusive, equitable and accessible?

Extended deck 07 · Possible future

The Overwhelmed Educator

Imagine education ten years from today. Automation has reduced routine tasks but created new demands for checking outputs and supporting learners.

  • What should stop?
  • What must remain a human responsibility?
  • How will workload actually improve?
How might we protect time for the human work of teaching?

Extended deck 08 · Possible future

The Degree Unbundled

Imagine education ten years from today. Learners assemble portfolios of short credentials from multiple providers instead of one three-year qualification.

  • What role does a university play?
  • How do learners demonstrate capability?
  • How is quality maintained?
How might we make a fragmented learning journey coherent and trusted?

Extended deck 09 · Possible future

The Global Classroom

Imagine education ten years from today. Students work with international experts and peers across time zones, languages and local contexts.

  • What opportunities emerge?
  • What barriers remain?
  • Whose knowledge shapes the curriculum?
How might we build belonging across a classroom without borders?

Extended deck 10 · Possible future

Human Skills First

Imagine education ten years from today. AI handles many technical and administrative tasks, while teams struggle with judgement, collaboration and difficult conversations.

  • Which capabilities become more important?
  • What experience helps people practise them?
  • How would learners show growth?
How might we teach and recognise the human capabilities that matter?

Extended deck 11 · Possible future

The Climate-Ready Campus

Imagine education ten years from today. Extreme weather interrupts campus access and the institution must reduce the environmental impact of learning.

  • What needs a physical place?
  • What is the footprint of the digital alternative?
  • Who is affected when a campus closes?
How might we maintain connection and learning with fewer resources?

Extended deck 12 · Possible future

The Data Mirror

Imagine education ten years from today. A learner dashboard predicts disengagement, but a student says its picture of them is wrong.

  • Who can challenge a prediction?
  • What data is genuinely necessary?
  • What support is offered without a label?
How might we use learning data while protecting agency and trust?