Future Frictions / Education

180-minute workshop

Work through the five stages with your team. Your challenge, notes and supporting resources are below.

Your next step

The Global Classroom · 180 minutes. Choose your learner within Engage, then complete the Engage prompts below. Use the stage buttons to continue through Evaluate, Explore, Expand and Execute.

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Stage 1 of 520%

20%

01 · Engage

Understand the Future Learner

20 minutes

Begin with people and their experiences. Interview a colleague or draw on a real learner experience; distinguish what you know from what you imagine.

Choose your learner

Choose one fictional person to design for. Use their situation to answer the questions below, and treat invented details as assumptions to test.

Learner card

Use your extra time

Conduct a short paired interview and refine the learner’s needs.

Take turns interviewing a colleague about a real learning experience. Capture a concrete difficulty, then use it to refine your fictional learner’s needs. Separate observations from assumptions.

What did the interview reveal, and how did it change your understanding of the learner?

01Who is affected by this challenge?02What are they experiencing?03What frustrations, hopes or aspirations might they have?04What might success look like for them?

Output from this stage

A future learner profile and challenge statement.